Refund policy

 

 

Last updated: May 2026

We want you to love what you ordered. If something isn't right, we're here to help.

Return Eligibility

We accept returns within 14 days of delivery confirmation, provided that the item:

  • is unused and unwashed
  • has all original tags attached
  • is returned in its original packaging
  • is not marked as Final Saleor purchased at a discounted price

We reserve the right to reject any return that does not meet these conditions.

How to Start a Return

To request a return or exchange:

  1. Email us at support@inknotslab.com with your order number and the reason for your request.
  2. Wait for our return authorization and shipping instructions.
  3. Ship the item back using a trackable shipping service.

Please do not return any item without prior authorization, as unauthorized returns may be delayed or refused.

Unless the return is due to our error (such as a defective or incorrectly shipped item), customers are responsible for all return shipping costs. Original shipping charges are non-refundable.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If your return meets the eligibility requirements outlined above, your refund will be issued to your original payment method within a few business days. Original shipping charges are non-refundable.

Please note that your bank or credit card provider may require additional processing time before the refund appears in your account.

If you have not received your refund within 10 daysafter receiving our approval email, please contact your bank or payment provider first. If the issue persists, contact us at [support@inknotslab.com](mailto:support@inknotslab.com).

Exchanges

We offer exchanges for:

  • Defective or incorrectly shipped items
  • Size changes (subject to product availability)

Defective or Incorrect Items

If your item arrives damaged or you receive the wrong product, please contact us within 14 days of delivery confirmationand include photos of the issue. We will cover both the return shipping cost and the shipping cost of the replacement item.

Size Exchanges

If you would like to exchange your item for a different size, customers are responsible for both:

  • the return shipping cost
  • the shipping cost of the replacement item
  • All exchanged items must meet the return eligibility requirements listed above.

If the requested size is unavailable, we may offer either a refund or store credit.

Before placing your order, we strongly recommend reviewing the size guide on each product page. If you need sizing advice, feel free to contact us before ordering.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Final Sale items
  • Discounted items
  • Items that have been worn, washed, altered, or damaged after delivery
  • Items returned without their original tags or packaging

Additional Information

All returned items are inspected upon arrival before a refund or exchange is approved.

We are not responsible for return packages that are lost or damaged during transit. We recommend using a trackable shipping service and keeping your proof of shipment.

Orders returned due to an incorrect shipping address provided by the customer or refused upon delivery may be subject to additional shipping charges.

The original shipping fee paid at checkout is non-refundable. Any customs duties, taxes, or import fees paid by the customer are also non-refundable.