Shipping policy

Last updated: May 2026

This Shipping Policy applies to all orders placed on [www.inknotslab.com]. Please read it carefully before placing your order.

Order Processing

Orders are typically processed within 1–3 business days(Monday–Friday, excluding public holidays).

Processing times may be extended during peak seasons, promotional events, or other circumstances beyond our control.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

Order Cancellation

Orders may be cancelled within 1 hour of placement at no charge.

After this period, your order may already be in processing and cancellation cannot be guaranteed.

If you wish to cancel your order, please contact support@inknotslab.com as soon as possible.

Shipping Destinations

We ship to most countries worldwide.

Available shipping methods and delivery options are displayed at checkout based on your delivery address.

We are currently unable to ship to:

PO Boxes
APO/FPO addresses
Active conflict zones where carrier services are unavailable
Certain remote locations

If you are unsure whether we ship to your location, please contact us before placing your order.

Shipping Rates & Delivery Estimates

Standard Shipping: $10.00 per order

Express Shipping: Rates are calculated at checkout based on destination.

Free Standard Shipping: Available on orders over $99 (before taxes and after discounts).

Delivery estimates begin after your order has been dispatched.

Please note that all delivery times are estimates only and are not guaranteed. Delays caused by customs clearance, weather conditions, carrier operations, or other circumstances beyond our control may affect delivery times.

Customs & Import Duties

For most destinations, applicable duties and import taxes are collected at checkout.

If duties or taxes are not collected during checkout, any charges imposed by local customs authorities are the customer's responsibility.

Inknots is not responsible for customs clearance delays.

Orders refused due to unpaid customs duties or import fees are not eligible for a refund.

Order & Address Changes

Please review your order carefully before completing checkout.

We cannot guarantee changes to items, quantities, shipping addresses, or recipient information after an order has been placed.

Once an order has been dispatched, shipping address changes are no longer possible.

Inknots is not responsible for deliveries made to an address entered incorrectly by the customer.

Tracking

Tracking information will be emailed once your order has shipped.

You can track your items by click here.

Tracking updates may occasionally pause while parcels move between carrier networks or pass through customs. This is normal and does not necessarily indicate a shipping issue.

If your tracking has not updated for more than 7 business days, please contact support@inknotslab.com.

Lost, Undeliverable & Returned Parcels

Customers are responsible for providing accurate shipping information at checkout.

We are not responsible for orders that are:

delivered to an incorrectly provided address

returned due to failed delivery attempts

unclaimed during the carrier's holding period

refused by the recipient

Packages confirmed as delivered by the carrier are considered successfully delivered.

If your shipment appears to be lost in transit before delivery, please contact us. We will work with the carrier to investigate the shipment. Any resolution will be subject to the carrier's investigation.