Shipping policy


Last updated: May 2026

This Shipping Policy applies to all purchases made on [www.inknotslab.com].

1. Processing

  • Timeframe: Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).

  • Peak Periods: Processing may take longer during high-volume periods or unforeseen circumstances.

  • Notification: A confirmation email with tracking details will be sent once your order has dispatched.

2. Cancellations

  • 1-Hour Window: Orders may be cancelled free of charge within 1 hour of placement.

  • Late Requests: Beyond 1 hour, orders enter fulfilment and cancellation cannot be guaranteed.

  • Contact: To request a cancellation, email support@inknotslab.com immediately.

3. Destinations

We ship globally to most locations. Available options are displayed at checkout.

We currently do not deliver to:

  • PO Boxes / APO / FPO addresses

  • Active conflict zones or unserviceable remote areas

For destination inquiries, please contact us prior to ordering.

4. Rates & Delivery

  • Rates: Shipping fees are calculated at checkout based on destination and selected service (Standard or Express).

  • Estimates: Delivery timeframes apply after dispatch and are estimates only. We are not liable for delays caused by customs, weather, or carrier operations.

5. Customs & Duties

  • Precollected Duties: Where applicable, taxes and import duties are collected at checkout.

  • Uncollected Fees: Any additional charges imposed by local customs upon arrival are the recipient's responsibility.

  • Refused Shipments: Orders refused due to unpaid duties are non-refundable. We are not responsible for customs clearance delays.

6. Tracking & Fulfillment

  • Tracking Link: Track your shipment directly via [Track Order].

  • Inquiries: If tracking shows no updates for over 7 business days, contact support@inknotslab.com.

  • Liability: Inknots is not responsible for packages delivered to incorrect addresses provided by the customer, failed delivery attempts, or unclaimed/refused shipments. Packages marked as "Delivered" by the carrier are deemed complete.

  • Lost Transit: For packages lost prior to delivery, we will initiate an investigation with the carrier. Resolutions are subject to carrier findings.

7. Contact

For shipping support, reach us at support@inknotslab.com. We respond within 1–2 business days.