FAQs

For questions about orders, shipping, returns, sizing, or other customer service matters, please email us at support@inknotslab.com

For business collaborations and general business enquiries, please contact collab@inknotslab.com

Follow us on Instagram @inknots_official for new releases, campaigns, and the latest updates.

Restocks depend on product availability and production arrangements.

Restocking is not guaranteed. 

You can place an order through our website. 

Creating an account allows you to manage your personal information and view your order history more easily.

Once your order has been successfully placed, you will receive an order confirmation email containing your order number and purchase details.

Orders can be cancelled free of charge within 1 hour of placement. 

After this period, cancellation cannot be guaranteed. 

If you wish to cancel or modify your order, please contact us as soon as possible at support@inknotslab.com.

Please contact our customer support team through the Help widget at the bottom-right corner of our website, or email support@inknotslab.com with photos illustrating the issue.

Take your body measurements and refer to the Size & Fit section on the product page for detailed sizing information.

Depending on your preferred fit, you may consider sizing down for a slimmer fit or sizing up for a looser fit.

Not necessarily. Each product has its own fit and silhouette, designed to reflect its individual style and construction.

Please refer to the care label on each garment for specific washing and maintenance instructions.

Slight color variations may occur due to differences in photography equipment, lighting conditions, and individual screen settings.

The actual product color may therefore differ slightly from what you see on your screen.

We currently ship to the following destinations:

• North America:
  United States / Canada / Mexico

• Europe:
  Austria / Germany / France / Netherlands / Belgium / Luxembourg / Ireland / Italy / Spain / Portugal / Denmark / Sweden /  / Finland / Poland / United Kingdom / Switzerland / Norway / Iceland

• Oceania:
  Australia / New Zealand

• Asia:
  Chin / South Korea / Japan / Singapore / Thailand / Malaysia / Philippines / Vietnam

• South America:
  Brazil / Chile / Colombia

Standard shipping costs between $5 and $15 USD, depending on the destination. Higher shipping fees may apply to certain remote areas.

Most orders are delivered within 3–12 days from the date of purchase. Deliveries to certain remote areas may take longer.

You can track your order through our tracking page here.

Detailed tracking updates generally become available once the package enters the destination country. It is normal for tracking information to remain limited during international transit.

If your tracking information has not been updated for an extended period, please contact us at support@inknotslab.com.

We understand that carrier delays and errors can happen. Sometimes, a package may be marked as “Delivered” while it's still on the way. In many cases, it arrives within the next few business days.If your order shows as “Delivered” but hasn’t arrived, please:

• Wait up to 5 business days from the marked delivery date.
• Check all entrances, mailrooms, garages, and around your property.
• Ask neighbors or building staff in case the package was accepted on your behalf.
• Confirm that your shipping address matches the one on your order confirmation.

If you still haven’t received your package after 5 business days, please contact us at support@inknotslab.com for further assistance.

We currently accept the following payment methods:

• Shop Pay
• Visa
• Mastercard
• American Express
• UnionPay
• Apple Pay
• Google Pay
• USDC
• Alipay
• WeChat Pay
• Bancontact
• MB WAY

Available payment methods may vary depending on your location.

Depending on their destination country, orders may be subject to duties and taxes as assessed by local customs authorities. 

Duties and taxes are the sole responsibility of the customer.

Exchanges are available.

However, INKNOTS does not cover additional costs arising from international shipping for exchanges.

We therefore recommend carefully checking product details, sizes, and colors before placing your order.

Please take clear photos of the defective or damaged item and contact our customer support team. You may request a refund after submitting the relevant evidence for review.

If you wish to return an item, please contact us at support@inknotslab.com to initiate a return request. Items must be unused and returned in their original packaging and condition.

Once the returned items have been received and inspected, the refund will be issued to your original payment method.

Please note that refunds will not be issued if returned items show signs of use or are otherwise in a condition that affects their resaleability.

Once your refund request has been approved by our customer support team, the refund will be processed to your original payment method within 1–2 days.